David Woodcock, service manager at Mitchell Group’s Lexus Chester site said: “We had lost focus on retail labour sales, in particular upselling at the time of work being done.
“EVHC allowed us to concentrate on the upselling, taking our conversion rate from 45% to 79% in Q1, meaning that our retail sales for March were £9,000 over target.”
Mitchell Group uses Auto Connect accross its three franchises- Lexus, Skoda and Mazda. The group had been using a paper-based system, but changed to an electronic one 18 months ago.
Autoconnect is an online based EVHC provider which manages more than 30,000 EVHCs a month and imports due bookings daily from the dealer management system. Technicians can use handheld Apple iPods to wirelessly conduct the healthcheck in the workshop.
He said: “VHC’s have always been an important tool for us, but the electronic system makes things a lot easier to follow up on and diarise future contact with customers.”
“Electronic health checks help improve efficiency” – Tom Seymour – Automotive Management Magazine, May 2012
How EVHC Can Help In The Aftersales Department:
- Provides a structured process for deferred work follow-up
- Ensures effective reporting and pricing of all extra work opportunities
- Generates conversion of sold work for extra profiitability
- Helps dealers to make the most of up-selling to improve workshop profitability
- Supports dealer’s duty of care to highlight safety issues to customers
- Produces clear reports to monitor and improve performance
